According to the federal government, about 1 in 5 Australians has a disability.1 And a similar proportion speak a language other than English at home.2

One of the factors that influences these people’s ability to participate in society is the accessibility of their environment.

Ozicare is committed to helping people with disabilities and non-English speaking people access our products and services.

This page explains how people with hearing or language challenges can contact us by phone and includes information on the accessibility of our website.

If you find it difficult to hear or speak

Use the National Relay Service, 24/7 for free

Voice Relay

Detailed instructions

SMS Relay

  • Send an SMS to 0423 677 767, with Ozicare’s name, number (1300 360 066) and the message you’d like to send us.
  • Follow the prompts.
Details instructions

Teletypewriter (TTY) — Speak and Read

Detailed instructions

Teletypewriter (TTY) — Type and Read

Detailed instructions

NRS app

The NRS app allows you to make NRS Chat, NRS Captions, Voice Relay and Video Relay calls. You can download the app from Google Play or the App Store.

NRS website

If English is not your first language

Ozicare use the Translating and Interpreting Service (TIS National).
If you need an interpreter to support you on the call, let us know when you contact us and we will arrange a qualified interpreter to assist free of charge.

Website accessibility

The World Wide Web is intended to work for all people, whatever their hardware, software, language, location, or ability.

These include people with a diverse range of hearing, movement, sight and cognitive ability.

Indeed, the United Nations recognises access to information and communication technologies, including the web, as a basic human right.

The following table outlines what we’ve done to make our website accessible.

Continuous improvement

While we’ve done things to make our products and services accessible, we know there’s lots more to do, especially to our website.

Our goal is to meet an AA level of accessibility, as per the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

In the meantime, if you have any suggestions on how we could improve the accessibility of our site, please contact us.


Better web browsing: Tips for customising your computer: This W3C web page provides references to resources to help you customise your particular web browser and computer setup.

Contacting organisations about inaccessible websites: This W3C web pages describes the steps you should take to report accessibility problems with an organisation’s website.

How to find accessible media and web browsers: This article, by the Centre for Inclusive Design, looks at the accessibility features of the five most popular web browsers.