Important message for metropolitan Melbourne customers
If you need to make a car insurance claim, we can arrange to have your damaged car towed from your home, even if it's still safe to drive. This will help you comply with Melbourne metro's stage 4 coronavirus restrictions, which include stay-at-home rules. After assessing, repairing and sanitising your car, we'll return it to your home.

Car Insurance

To change your policy details or make a claim, please call us on 1300 360 066.

Don’t have a policy? Get a quote online or by calling us on 1800 155 543.

Home and contents insurance

To change your policy details or make a claim, please call us on 1800 181 543.

Don’t have a policy? Get a quote online or by calling us on 1800 059 264.

Life insurance

To change your policy details or make a claim, please call us on 1800 421 034 or email life.claims@ozicare.com.au.

Travel insurance

If you need to lodge a claim with us, you must do so within 30 days of returning to Australia.

A quick and easy way of doing this is to claim online.

Alternatively, you can:

  1. Download and fill in the relevant travel claim form.
  2. Attach supporting documents (e.g. receipts – the form will tell what’s required).
  3. Send the completed form and supporting documents to:
    Email: autogeneral@claims-travel.com.au
    or
    Post:
    Ozicare Travel Insurance
    GPO Box 14
    Brisbane
    QLD 4001

You can also lodge your claim over the telephone. Call us on 1800 694 227 (within Australia) or +61 7 3707 3463 (outside Australia) and a member of our team will help you lodge your claim over the phone.

To buy a policy (or change your policy details), get a quote online or call us on 1800 694 227 (within Australia) or +61 7 3707 3463 (outside Australia); or email travelhelp@ozicare.com.au

Accessibility

How people with disabilities and language barriers can contact us by phone; and information about the accessibility of our website.

Read more

Financial Hardship

If you’re having trouble meeting your financial obligations to us (excluding premium payments), you can ask us for financial hardship support.

Speak to us on 1300 360 066

Domestic and Family Violence Policy

Our Domestic and Family Violence Policy supports customers by protecting their privacy and offering timely, targeted support.

Download policy

Head Office

Auto & General Services t/a Ozicare
Level 13
9 Sherwood Road
Toowong QLD 4066
AUSTRALIA