Important message for metropolitan Melbourne customers
If you need to make a car insurance claim, we can arrange to have your damaged car towed from your home, even if it's still safe to drive. This will help you comply with Melbourne metro's stage 4 coronavirus restrictions, which include stay-at-home rules. After assessing, repairing and sanitising your car, we'll return it to your home.
To change your policy details or make a claim, please call us on 1300 360 066.
To change your policy details or make a claim, please call us on 1800 181 543.
If you need to lodge a claim with us, you must do so within 30 days of returning to Australia.
A quick and easy way of doing this is to claim online.
Alternatively, you can:
You can also lodge your claim over the telephone. Call us on 1800 694 227 (within Australia) or +61 7 3707 3463 (outside Australia) and a member of our team will help you lodge your claim over the phone.
How people with disabilities and language barriers can contact us by phone; and information about the accessibility of our website.
If you’re having trouble meeting your financial obligations to us (excluding premium payments), you can ask us for financial hardship support.
Speak to us on 1300 360 066
Our Domestic and Family Violence Policy supports customers by protecting their privacy and offering timely, targeted support.
Auto & General Services t/a Ozicare
9 Sherwood Road
Toowong QLD 4066